Privacy Policy

Introduction

MerquoraTechAI Pty Ltd (ABN 42 619 857 331) ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at merquoratechai.net or engage our services.

We are bound by the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). By using our website or services, you consent to the data practices described in this policy.

Information We Collect

Information You Provide Directly

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms or enquiry forms on our website
• Subscribe to our newsletter or marketing communications
• Request a consultation or proposal
• Enter into a service agreement with us
• Communicate with us via email, phone, or other channels

This information may include your name, email address, phone number, company name, job title, and any other information you choose to provide.

Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and your visit, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Referring website addresses
• Pages viewed and time spent on pages
• Links clicked and actions taken

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide requested services
• To send you information about our services, including proposals and quotes
• To deliver contracted services and manage our client relationships
• To improve our website and services based on usage patterns
• To send marketing communications where you have consented to receive them
• To comply with legal obligations and protect our legal rights

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: Where you have provided explicit consent for us to process your information for specific purposes.
• Contract: Where processing is necessary to perform a contract with you or take pre-contractual steps at your request.
• Legitimate Interests: Where processing is necessary for our legitimate business interests, provided these do not override your fundamental rights.
• Legal Obligation: Where processing is necessary to comply with applicable laws and regulations.

Disclosure of Your Information

We may share your personal information with:

• Service Providers: Third-party vendors who assist us in operating our business, such as hosting providers, email services, and analytics platforms.
• Professional Advisors: Lawyers, accountants, and other professional advisors as necessary.
• Legal Requirements: Government authorities or law enforcement when required by law or to protect our legal rights.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Access controls and authentication requirements
• Regular security assessments and audits
• Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period may vary depending on the context and our legal obligations.

Your Rights

Under Australian privacy law, you have the right to:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of any inaccurate or incomplete information.
• Deletion: Request deletion of your personal information in certain circumstances.
• Opt-out: Opt out of receiving marketing communications at any time.
• Complaint: Lodge a complaint with the Office of the Australian Information Commissioner if you believe we have breached your privacy.

To exercise any of these rights, please contact us using the details provided below.

International Transfers

Your personal information may be transferred to and processed in countries outside Australia where our service providers are located. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable privacy laws.

Children's Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website with a new "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

MerquoraTechAI Pty Ltd
Level 18, 201 Elizabeth Street
Sydney NSW 2000, Australia
Email: [email protected]